Penggayaan APA
Jermias, Johnny, Gani, Lindawati, Widodo, Eko, Leo, Lianny. (2009).
Investigating the Impacts of Customer Satisfaction on Firm Performance Gajah Mada International /Journal of Business, Magister Manajemen Universitas Gajah Mada : Vol.11 No.3, September-Desember 2009 (hal 341-359) .
Yogyakarta:
MM-UGM.
Chicago Style
Jermias, Johnny, Gani, Lindawati, Widodo, Eko, Leo, Lianny.
Investigating the Impacts of Customer Satisfaction on Firm Performance Gajah Mada International /Journal of Business, Magister Manajemen Universitas Gajah Mada : Vol.11 No.3, September-Desember 2009 (hal 341-359).
Yogyakarta:
MM-UGM,
2009.
Gadjah Mada International.
MLA Style
Jermias, Johnny, Gani, Lindawati, Widodo, Eko, Leo, Lianny.
Investigating the Impacts of Customer Satisfaction on Firm Performance Gajah Mada International /Journal of Business, Magister Manajemen Universitas Gajah Mada : Vol.11 No.3, September-Desember 2009 (hal 341-359).
Yogyakarta:
MM-UGM,
2009.
Gadjah Mada International.
Turabian Style
Jermias, Johnny, Gani, Lindawati, Widodo, Eko, Leo, Lianny.
Investigating the Impacts of Customer Satisfaction on Firm Performance Gajah Mada International /Journal of Business, Magister Manajemen Universitas Gajah Mada : Vol.11 No.3, September-Desember 2009 (hal 341-359).
Yogyakarta:
MM-UGM,
2009.
Gadjah Mada International.